We are the first in the
two-wheeler industry to
measure customer
satisfaction, audited by
external consultants of
international repute.
We have taken care to
standardise facilities
across all customer touch
points. Upgradation of
facilities and continuous
improvement in all processes
is given importance. The
company also takes an active
part in imparting training
and capability building in
all areas including sales,
service and business
management. All our dealers
are connected through the
extended network of SAP,
ensuring operational
efficiency
Supply Chain Management
Forming the inner rung of
the extended TVS family, our
suppliers are involved at
every stage of product
development.
We extend core values and
best practices to all our
suppliers. Through
continuous training forums
we impart TPM (Total
Productivity Maintenance)
and JIT (Just in Time)
practices.
Our suppliers are committed
to quality through
continuous improvement and
upgradation of processes.
This has helped them obtain
prestigious international
certifications like ISO
9000, QS 9000 & TS 16949.
We also facilitate knowledge
sharing by reputed
international consultants in
order to build & enhance
management expertise within
our supplier base.
During the 1940s in Madurai, South TamilNadu,
it was common to find people setting their watches on the
arrival of a TVS bus. As there were Zero breakdowns, Zero late
arrivals for a fleet with 400 buses covering 40 stops.
A strand in the DNA of the Quality process in TVS M today?
Copyright TVS MOTOR COMPANY 2010. All rights reserved.
